Frequently Asked Questions

NotHole is a road-awareness app that helps users save and share the locations of potholes, damaged roads, flooding, low bridges, slippery conditions and other road hazards.

Users can record hazard locations and share them with other people. NotHole can then provide awareness of saved or shared hazards when they are relevant to a journey.

Visit the How It Works page for a more detailed explanation.

Examples include potholes, damaged road surfaces, flooding, slippery conditions, low bridges and other locations that may present a risk to drivers or vehicles.

No. NotHole provides additional road awareness using locations saved and shared by its users. Reports may be incomplete, delayed, inaccurate or no longer current.

Drivers must continue to observe road signs, weather warnings, official directions and the conditions immediately around them.

Never hold or operate your phone while driving. Configure NotHole before beginning your journey and follow all applicable road rules concerning mobile devices.

If information needs to be entered or changed, stop somewhere safe before using the app.

NotHole Teams allow families, friends, colleagues, employees and other groups to share useful hazard locations within their network and help one another maintain better road awareness.

Yes. NotHole may be useful for businesses whose employees travel regularly or operate vehicles. Teams can help an organisation share known road hazards with relevant staff.

NotHole supplements an organisation’s existing safety procedures; it does not replace risk assessments, official warnings, driver training or workplace safety obligations.

NotHole can help users record relevant information about an incident so it can be retained or shared with appropriate parties when required.

Only collect information when it is safe and lawful to do so, and do not enter private or sensitive information unnecessarily.

No. NotHole is a road-awareness tool. It is not an emergency service and should not be relied upon as your only navigation, hazard-warning or safety system.

In an emergency, contact the appropriate emergency service. In Australia, call Triple Zero (000).

Information is handled in accordance with the NotHole privacy policy. The policy explains what information may be collected, why it is required, how it is used and the choices available to you.

Read the Privacy & Terms page for the current details.

Account and data-deletion instructions are provided on the Privacy & Terms page. If you require assistance, contact NotHole support using the email address below.

NotHole is currently in final testing. Availability information and download links will be added to this website when the app is released.

Email support@cellfit.com.au and include a clear description of your question or problem. Please do not include passwords or unnecessary sensitive information.